Understanding reference transactions : transforming an art into a science / Matthew L. Saxton, John V. Richardson, Jr.
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and ac...
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| Access Note: | Access to electronic resources restricted to Simmons University students, faculty and staff. |
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| Format: | eBook |
| Language: | English |
| Published: |
San Diego, Calif. :
Academic Press,
©2002.
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| Series: | Library and information science (New York, N.Y.)
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Table of Contents:
- The multilevel nature of reference service / John V. Richardson
- Systems analysis of the reference process / John V. Richardson
- Defining and modeling reference service / John V. Richardson
- Evaluating and measuring reference service / John V. Richardson
- Multilevel modeling and reference service evaluation / John V. Richardson
- Data analysis and findings / John V. Richardson
- Conclusions and implications / John V. Richardson.