Understanding reference transactions : transforming an art into a science / Matthew L. Saxton, John V. Richardson, Jr.

The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and ac...

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Online Access: Access E-Book
Access Note:Access to electronic resources restricted to Simmons University students, faculty and staff.
Main Author: Saxton, Matthew L. 1969-
Other Authors: Richardson, John V., 1949-
Format: eBook
Language:English
Published: San Diego, Calif. : Academic Press, ©2002.
Series:Library and information science (New York, N.Y.)
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Call Number: Z711 .S28 2002eb