Understanding reference transactions : transforming an art into a science / Matthew L. Saxton, John V. Richardson, Jr.
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and ac...
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San Diego, Calif. :
|Series:||Library and information science (New York, N.Y.)