Service design : from insight to implementation / Andrew Polaine, Lavrans Løvlie, and Ben Reason.
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
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| Online Access: |
Access E-Book |
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| Access Note: | Access to electronic resources restricted to Simmons University students, faculty and staff. Access limited to one user at a time. |
| Main Authors: | , , |
| Format: | eBook |
| Language: | English |
| Published: |
Brooklyn, New York :
Rosenfeld Media,
[2013]
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| Subjects: |