Getting Started with Evaluation / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews.
Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them.
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Online Access: |
Access E-Book |
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Access Note: | Access to electronic resources restricted to Simmons University students, faculty and staff. |
Main Authors: | Hernon, Peter (Author), Dugan, Robert E., 1952- (Author), Matthews, Joseph R. (Author) |
Format: | eBook |
Language: | English |
Published: |
Chicago :
American Library Association,
2014.
|
Subjects: |
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