Getting Started with Evaluation / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews.
Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them.
Saved in:
| Online Access: |
Access E-Book |
|---|---|
| Access Note: | Access to electronic resources restricted to Simmons University students, faculty and staff. |
| Main Authors: | , , |
| Format: | eBook |
| Language: | English |
| Published: |
Chicago :
American Library Association,
2014.
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| Subjects: |
| Summary: | Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them. |
|---|---|
| Physical Description: | 1 online resource (257 pages) |
| ISBN: | 9780838996829 0838996825 9780838996836 0838996833 |
| Access: | Access to electronic resources restricted to Simmons University students, faculty and staff. |