Getting Started with Evaluation / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews.

Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them.

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Access Note:Access to electronic resources restricted to Simmons University students, faculty and staff.
Main Authors: Hernon, Peter (Author), Dugan, Robert E., 1952- (Author), Matthews, Joseph R. (Author)
Format: eBook
Published: Chicago : American Library Association, 2014.


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Call Number: Z678.85 .H473 2014