Getting Started with Evaluation Peter Hernon, Robert E. Dugan, and Joseph R. Matthews.

Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them.

Saved in:
Bibliographic Details
Online Access: Access E-Book
Access Note:Access to electronic resources restricted to Simmons University students, faculty and staff.
Main Authors: Hernon, Peter (Author), Dugan, Robert E., 1952- (Author), Matthews, Joseph R. (Author)
Format: Electronic eBook
Language:English
Published: Chicago : American Library Association, 2014.
Subjects:

Internet

Access E-Book

Online Library Resources

Holdings details from Online Library Resources
Call Number: Z678.85 .H473 2014