Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan.
Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. This extensively revised and updated edition explores further the ways technology infl...
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| Main Authors: | , , |
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| Format: | Book |
| Language: | English |
| Published: |
Chicago :
ALA Editions, an imprint of the American Library Association,
2015.
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| Edition: | Third edition. |
| Subjects: |