The quality infrastructure : measuring, analyzing, and improving library services / edited by Sarah Anne Murphy.
A library's infrastructure of programs and personnel is its most valuable asset, providing the foundation for everything it does and aspires to do, which is why assessment is so vitally important. In this collection of case studies, Murphy and her team of contributors describe how quality asses...
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| Format: | Book |
| Language: | English |
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Chicago :
American Library Association,
2014.
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Table of Contents:
- From user needs to organizational performance : twenty years of assessment at the University of Washington Libraries / Steve Hiller and Stephanie Wright
- Tracking our performance : assessment at the University of Virginia Library / Lynda S. White
- The implementation and evolution of quality management in the University of Arizona Libraries / Chestalene Pintozzi
- Committed to quality : Syracuse University Library's Program Management Center / Terriruth Carrier and Nancy B. Turner
- Thriving through organizational agility : the NIST Information Services Office's Baldrige journey / Barbara P. Silcox, Mary-Deirdre Coraggio, Susan Makar, and Mylene Ouimette
- Pursuing organizational performance excellence : the Emory University Libraries' journey / Xuemao Wang and Emily Thornton
- The development of an evaluation and assessment program for the Ontario Council of University Libraries / Dana Thomas and Kate Davis
- Creating analyst positions in an academic library : the UC-San Diego example / Kymberly Anne Goodson and Daniel Suchy
- Kansas State University Libraries' Office of Library Planning and Assessment / Laurel Ann Littrell
- Building an assessment program in the Liberal Arts College Library / Lucretia McCulley
- Developing a library assessment program at Washington University in St. Louis / Carol Mollman.