Getting started with evaluation / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews.
This workbook for managers at academic and public libraries presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure. It also features a detailed list of sources for metrics and concrete examples of evaluation in practice.
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| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Chicago :
ALA Editions, an imprint of the American Library Association,
2014.
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| Subjects: |
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| 100 | 1 | |a Hernon, Peter, |e author. |0 n 80144479 | |
| 245 | 1 | 0 | |a Getting started with evaluation / |c Peter Hernon, Robert E. Dugan, and Joseph R. Matthews. |
| 264 | 1 | |a Chicago : |b ALA Editions, an imprint of the American Library Association, |c 2014. | |
| 300 | |a x, 242 pages : |b illustrations ; |c 23 cm | ||
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| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Evaluation -- Evidence-based planning and decision making -- Library metrics -- Internal evaluation for planning and decision making -- External evaluation to inform stakeholders and to guide continuous improvement -- Measuring satisfaction -- Measuring service quality -- Measuring return on investment (ROI) -- Measuring the value of the library and its services -- Using and communicating the results -- Positive organizational change. | |
| 520 | |a This workbook for managers at academic and public libraries presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure. It also features a detailed list of sources for metrics and concrete examples of evaluation in practice. | ||
| 650 | 0 | |a Libraries |x Evaluation. |0 sh2009129664 | |
| 650 | 0 | |a Public services (Libraries) |x Evaluation. |0 sh 85076635 | |
| 650 | 0 | |a Library administration |x Decision making. |0 sh 85076655 | |
| 650 | 0 | |a Library statistics. |0 sh 85076738 | |
| 650 | 0 | |a Libraries |x Evaluation |v Problems, exercises, etc. |0 sh2009129664 | |
| 690 | |a Simmons University authors. Hernon, Peter. | ||
| 700 | 1 | |a Dugan, Robert E., |d 1952- |e author. |0 n 90611410 | |
| 700 | 1 | |a Matthews, Joseph R., |e author. |0 n 80082806 | |
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