Reference and information services : an introduction / Kay Ann Cassell and Uma Hiremath.
Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is in a constant state of flux. Learning the skill sets of a worthy reference librarian can be challenging, unending, rewarding, and-- yes, fun.
Neal-Schuman, an imprint of the American Library Association,