Communicating professionally : a how-to-do-it manual / Catherine Sheldrick Ross & Kirsti Nilsen.

Professional communication guidance for library professionals, including fundamental skills such as listening, speaking, and writing; reading others' nonverbal behavior; how to integrate skills, with tips for practicing; sense-making, a theory of information as communication; common interaction...

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Bibliographic Details
Main Authors: Ross, Catherine Sheldrick (Author), Nilsen, Kirsti (Author)
Format: Book
Published: Chicago : Neal-Schuman, an imprint of the American Library Association, 2013.
Edition:Third edition.
Series:How-to-do-it manuals for libraries.

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Call Number: Z678 .R65 2013
Status: Available  Request this item