The customer-focused library : re-inventing the library from the outside-in /

The customer-focused library : re-inventing the library from the outside-in / Joseph R. Matthews.

Encourages public libraries to update traditions, collections, and services to better reflect the customer's perspective; and discusses building design ideas, hiring guidelines, merchandising, Web sites, troubleshooting, and related topics.

Saved in:
Bibliographic Details
Main Author: Matthews, Joseph R.
Format: Book
Language:English
Published: Santa Barbara, Calif. : Libraries Unlimited, [2009]
Subjects:
Public libraries > United States.
Public services (Libraries)
Library users.
Libraries and community.
Libraries > Marketing.
Organizational change.
Table of Contents:
  • Traditional library thinking
  • The constraints of tradition
  • It's all about the customer
  • Library as place
  • The library collection
  • Library services
  • Information technology
  • Library staffing
  • Removing the shackles of tradition.

Similar Items