The customer-focused library : re-inventing the library from the outside-in / Joseph R. Matthews.
Encourages public libraries to update traditions, collections, and services to better reflect the customer's perspective; and discusses building design ideas, hiring guidelines, merchandising, Web sites, troubleshooting, and related topics.
Saved in:
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Santa Barbara, Calif. :
Libraries Unlimited,
[2009]
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| Subjects: |
Main Collection
| Call Number: |
Z731 .M339 2009 |
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| Status: | Available Request this item |