The customer-focused library : re-inventing the library from the outside-in / Joseph R. Matthews.
Encourages public libraries to update traditions, collections, and services to better reflect the customer's perspective; and discusses building design ideas, hiring guidelines, merchandising, Web sites, troubleshooting, and related topics.
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Santa Barbara, Calif. :
Libraries Unlimited,
[2009]
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| Subjects: |
| LEADER | 02309cam a2200505 a 4500 | ||
|---|---|---|---|
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| 003 | CaEvIII | ||
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| 010 | |a 2009026359 | ||
| 019 | |a 630929238 | ||
| 020 | |a 9781591588757 |q (pbk. ; |q alk. paper) | ||
| 020 | |a 1591588758 |q (pbk. ; |q alk. paper) | ||
| 020 | |a 9781591588764 |q (e-book) | ||
| 020 | |a 1591588766 |q (e-book) | ||
| 035 | |a (OCoLC)320193394 |z (OCoLC)630929238 | ||
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| 040 | |a DLC |b eng |c DLC |d BDX |d IK7 |d OCLCF |d OCLCO |d OCLCQ |d S3O |d UtOrBLW | ||
| 043 | |a n-us--- | ||
| 049 | |a SCLL | ||
| 050 | 4 | |a Z731 .M339 2009 | |
| 100 | 1 | |a Matthews, Joseph R. |0 n 80082806 | |
| 245 | 1 | 4 | |a The customer-focused library : |b re-inventing the library from the outside-in / |c Joseph R. Matthews. |
| 264 | 1 | |a Santa Barbara, Calif. : |b Libraries Unlimited, |c [2009] | |
| 264 | 4 | |c ©2009 | |
| 300 | |a xviii, 95 pages : |b illustrations ; |c 26 cm | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a unmediated |b n |2 rdamedia | ||
| 338 | |a volume |b nc |2 rdacarrier | ||
| 340 | |p illustration |2 rdaill | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Traditional library thinking -- The constraints of tradition -- It's all about the customer -- Library as place -- The library collection -- Library services -- Information technology -- Library staffing -- Removing the shackles of tradition. | |
| 520 | |a Encourages public libraries to update traditions, collections, and services to better reflect the customer's perspective; and discusses building design ideas, hiring guidelines, merchandising, Web sites, troubleshooting, and related topics. | ||
| 650 | 0 | |a Public libraries |z United States. |0 sh2008110211 | |
| 650 | 0 | |a Public services (Libraries) |0 sh 85076635 | |
| 650 | 0 | |a Library users. |0 sh 99005834 | |
| 650 | 0 | |a Libraries and community. |0 sh 85076612 | |
| 650 | 0 | |a Libraries |x Marketing. |0 sh2009129693 | |
| 650 | 0 | |a Organizational change. |0 sh 85095525 | |
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| 852 | |b Main Collection |h Z731 .M339 2009 |0 ec58ed4a-a99c-11ea-b550-3a67fadbd8b9 | ||