The customer-focused library : re-inventing the library from the outside-in / Joseph R. Matthews.

Encourages public libraries to update traditions, collections, and services to better reflect the customer's perspective; and discusses building design ideas, hiring guidelines, merchandising, Web sites, troubleshooting, and related topics.

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Bibliographic Details
Main Author: Matthews, Joseph R.
Format: Book
Language:English
Published: Santa Barbara, Calif. : Libraries Unlimited, [2009]
Subjects:
Description
Summary:Encourages public libraries to update traditions, collections, and services to better reflect the customer's perspective; and discusses building design ideas, hiring guidelines, merchandising, Web sites, troubleshooting, and related topics.
Physical Description:xviii, 95 pages : illustrations ; 26 cm
Bibliography:Includes bibliographical references and index.
ISBN:9781591588757
1591588758
9781591588764
1591588766