The customer-focused library : re-inventing the library from the outside-in / Joseph R. Matthews.
Encourages public libraries to update traditions, collections, and services to better reflect the customer's perspective; and discusses building design ideas, hiring guidelines, merchandising, Web sites, troubleshooting, and related topics.
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Main Author: | |
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Format: | Book |
Language: | English |
Published: |
Santa Barbara, Calif. :
Libraries Unlimited,
[2009]
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Subjects: |
Summary: | Encourages public libraries to update traditions, collections, and services to better reflect the customer's perspective; and discusses building design ideas, hiring guidelines, merchandising, Web sites, troubleshooting, and related topics. |
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Physical Description: | xviii, 95 pages : illustrations ; 26 cm |
Bibliography: | Includes bibliographical references and index. |
ISBN: | 9781591588757 1591588758 9781591588764 1591588766 |