Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen.
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Main Author: | |
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Corporate Author: | |
Format: | Book |
Language: | English |
Published: |
Milwaukee :
ASQ Quality Press,
[2004]
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Subjects: |
Main Collection
Call Number: |
HF5415.335 .A432 2004 |
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Status: | Available Request this item |