Engaging in evaluation and assessment research / Peter Hernon, Robert E. Dugan, and Danuta A. Nitecki.

Evaluation and assessment are integral parts of the research process. Research is something that all library managers need to know how to do, but the evaluation and assessment results are only valuable if they also understand how to apply them to managerial decision making, planning, and communicati...

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Bibliographic Details
Main Author: Hernon, Peter.
Other Authors: Dugan, Robert E., 1952-, Nitecki, Danuta A.
Format: Book
Language:English
Published: Santa Barbara, Calif. : Libraries Unlimited, [2011]
Subjects:
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245 1 0 |a Engaging in evaluation and assessment research /  |c Peter Hernon, Robert E. Dugan, and Danuta A. Nitecki. 
264 1 |a Santa Barbara, Calif. :  |b Libraries Unlimited,  |c [2011] 
264 4 |c ©2011 
300 |a xvii, 305 pages :  |b illustrations ;  |c 26 cm 
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504 |a Includes bibliographical references and index. 
505 0 |a Planning -- Relevant literature -- The components of an evaluation and assessment research study -- Applicable concepts and language of research -- Designing evaluations and assessments -- Getting engaged in evidence gathering and managerial use -- Quantitative data collection for evaluation research -- Qualitative study -- Statistics -- Presenting findings -- Creating a culture of evidence gathering and managerial use -- Reality evaluation and assessment. 
520 |a Evaluation and assessment are integral parts of the research process. Research is something that all library managers need to know how to do, but the evaluation and assessment results are only valuable if they also understand how to apply them to managerial decision making, planning, and communication with library stakeholders. Increasingly, libraries must address questions of accountability, efficiency, effectiveness, and impact -- the extent to which a program causes positive changes in the target population. All of these issues are important to library managers and those to whom they directly report. With the heightened interest in customer expectations and increased focus on service quality and customer satisfaction, evaluation and assessment research provides the essential methodology for library managers to obtain meaningful answers. This book introduces evaluation and assessment; explains evaluation and assessment research as a formal inquiry process with individual components; and demonstrates the use of the evidence gathered for planning, decision making, and accountability. 
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690 |a Simmons University authors. Hernon, Peter. 
700 1 |a Dugan, Robert E.,  |d 1952-  |0 n 90611410  
700 1 |a Nitecki, Danuta A.  |0 n 87897504  
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