Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior / Kerry Patterson [and others].

The authors show how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable...

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Bibliographic Details
Other Authors: Patterson, Kerry, 1946-
Format: Book
Language:English
Published: New York : McGraw-Hill, [2005]
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Main Collection

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Call Number: BF637.I48 C77 2005
Status: Available  Request this item