Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior / Kerry Patterson [and others].
The authors show how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable...
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Other Authors: | |
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Format: | Book |
Language: | English |
Published: |
New York :
McGraw-Hill,
[2005]
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Subjects: |
Main Collection
Call Number: |
BF637.I48 C77 2005 |
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Status: | Available Request this item |