Reference renaissance : current and future trends / edited by Marie L. Radford and R. David Lankes.
Respected authorities on today's rapidly changing reference landscape Marie L. Radford and R. David Lankes have brought together a pioneering collection that delivers creative, proven guidance to LIS professionals in public, academic, and special libraries and information centers.
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| Other Authors: | , |
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| Format: | Book |
| Language: | English |
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New York :
Neal-Schuman Publishers,
[2010]
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Table of Contents:
- Reference in the age of Wikipedia, or not
- / David W. Lewis, keynote speaker
- Theory meets practice : educators and directors talk / Plenary Panel ; remarks by R. David Lankes [and others]
- Getting better all the time : improving communication and accuracy in virtual reference / Marie L. Radford and Lynn Silipigni Connaway
- Balance of power and negotiation of meaning in virtual reference learning environments / Mary Kickham-Samy
- Giving users options for chat reference : effects of QuestionPoint's instant message widget on chat traffic / Virginia Cole
- Unconscious cognition in the genesis of reference queries / Glynn Harmon and Lynn Westbrook
- Systems-centered versus user-centered librarianship : a cognitive sociological view / Hannah Kwon
- Reference librarians' personal theories of practice : a new approach to studying reference service / Amy VanScoy
- New route to an old resource : facilitating access to library research guides for the self-serve generation / Stephanie Alexander, Jennifer Gerke, and Kathryn Lage
- Meeting user's needs through new reference service models / Kay Ann Cassell
- Apples and oranges : creating a hybrid virtual reference service with proprietary chat reference software and free instant messaging services / Lorrie Evans, Nina McHale, and Karen Sobel
- California's AskNow law librarian service / Ralph Stahlberg and Mary Pinard
- Expanding service and enhancing learning : preliminary report on a novel virtual reference collaboration / Andrea Wright and Feili Tu
- You virtually can't miss us : harnessing virtual tools to enhance the quality of our reference services / Judy Ng, Ivy Lee Huey Shin, and Yit Chin Chuan
- Google 2.0 : benefits and burdens / Wayne Bivens-Tatum
- Stayin' alive in the Google age : adding custom search engines for better Internet results / Lilia Murray
- Innovations from the inside out / Lisa A. Ancelet and Lorin Flores Fisher
- Neoreference : looking for new models in response to disjunctive change / Susan Beatty and Helen Clarke
- Drawing in the community for reference services at Wilkinson Public Library in Telluride, Colorado / Sarah Lawton
- You bought it, now sell it : creating a reference renaissance in the public library by marketing collections and services / Bernadine Goldman, Lizzie Eastwood, and Karen Long
- Utilizing new staff training initiatives to develop and implement reference competencies at the University of Nevada, Las Vegas libraries / Victoria Nozero and Sidney Lowe
- Reference training through a co-mentoring program / Louise Klusek and Christopher Tuthill.