Scorecards for results : a guide for developing a library balanced scorecard / Joseph R. Matthews.
"The "Balanced Scorecard" is a performance-measurement tool first popularized by Robert Kaplan and David Norton in a 1993 Harvard Business Review article. It involves matching a variety of measures with one or more expected values - from each of four perspectives (financial, customer,...
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Westport, Conn. :
Libraries Unlimited,
2008.
|
| Subjects: |
| LEADER | 02350cam a22004094a 4500 | ||
|---|---|---|---|
| 001 | b1599681 | ||
| 003 | CaEvIII | ||
| 008 | 080201s2008 ctum b a001 0 eng | ||
| 005 | 20221223190618.1 | ||
| 010 | |a 2008003689 | ||
| 015 | |a GBA975640 |2 bnb | ||
| 016 | 7 | |a 014851821 |2 Uk | |
| 020 | |a 9781591586982 |q (alk. paper) | ||
| 020 | |a 1591586984 |q (alk. paper) | ||
| 035 | |a (OCoLC)191846873 | ||
| 035 | |a (CaEvIII)b1599681 | ||
| 040 | |a DLC |b eng |c DLC |d BAKER |d BTCTA |d YDXCP |d C#P |d BWX |d CDX |d CQU |d GEBAY |d OCLCQ |d BDX |d OCLCF |d OCLCO |d OCLCQ |d DEBBG |d GZL |d OCLCO |d YXV |d UKMGB |d UWO |d UtOrBLW | ||
| 049 | |a SCLL | ||
| 050 | 4 | |a Z678.85 .M39 2008 | |
| 100 | 1 | |a Matthews, Joseph R. |0 n 80082806 | |
| 245 | 1 | 0 | |a Scorecards for results : |b a guide for developing a library balanced scorecard / |c Joseph R. Matthews. |
| 264 | 1 | |a Westport, Conn. : |b Libraries Unlimited, |c 2008. | |
| 300 | |a xvii, 112 pages : |b illustrations ; |c 26 cm | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a unmediated |b n |2 rdamedia | ||
| 338 | |a volume |b nc |2 rdacarrier | ||
| 340 | |p illustration |2 rdaill | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a What is a balanced scorecard? -- The library scorecard -- A suggested process -- The mission and vision -- Strategy and strategy maps -- Identify critical success factors -- Selecting performance measures -- Choosing targets and initiatives -- Sustaining the use of scorecards -- Communicating your scorecard. | |
| 520 | 1 | |a "The "Balanced Scorecard" is a performance-measurement tool first popularized by Robert Kaplan and David Norton in a 1993 Harvard Business Review article. It involves matching a variety of measures with one or more expected values - from each of four perspectives (financial, customer, internal process, and organizational readiness), - tracking results, and analyzing any variance between them. As in baseball, organizations come away with both a snapshot of the present and a sense of where they are headed."--BOOK JACKET. | |
| 650 | 0 | |a Public libraries |x Evaluation. |0 sh 85108703 | |
| 907 | |a .b15996815 |b 100401 |c 190220 | ||
| 913 | |a - | ||
| 994 | |a 92 |b SCL | ||
| 998 | |a beat |b 170629 |c m |d a |e - |f eng |g ctu |h 0 | ||
| 999 | f | f | |i adfb2032-a996-11ea-8da7-1466fadbd8b9 |s f3e46b34-534f-4bda-b7ad-e4a8b6ad8399 |
| 852 | |b Main Collection |h Z678.85 .M39 2008 |0 e06067c0-a99c-11ea-b550-3a67fadbd8b9 | ||