Scorecards for results : a guide for developing a library balanced scorecard / Joseph R. Matthews.
"The "Balanced Scorecard" is a performance-measurement tool first popularized by Robert Kaplan and David Norton in a 1993 Harvard Business Review article. It involves matching a variety of measures with one or more expected values - from each of four perspectives (financial, customer,...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Westport, Conn. :
Libraries Unlimited,
2008.
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| Subjects: |
| Summary: | "The "Balanced Scorecard" is a performance-measurement tool first popularized by Robert Kaplan and David Norton in a 1993 Harvard Business Review article. It involves matching a variety of measures with one or more expected values - from each of four perspectives (financial, customer, internal process, and organizational readiness), - tracking results, and analyzing any variance between them. As in baseball, organizations come away with both a snapshot of the present and a sense of where they are headed."--BOOK JACKET. |
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| Physical Description: | xvii, 112 pages : illustrations ; 26 cm |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9781591586982 1591586984 |