Scorecards for results : a guide for developing a library balanced scorecard / Joseph R. Matthews.

"The "Balanced Scorecard" is a performance-measurement tool first popularized by Robert Kaplan and David Norton in a 1993 Harvard Business Review article. It involves matching a variety of measures with one or more expected values - from each of four perspectives (financial, customer,...

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Bibliographic Details
Main Author: Matthews, Joseph R.
Format: Book
Published: Westport, Conn. : Libraries Unlimited, 2008.

Books - Level 2

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Call Number: Z678.85 .M39 2008
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