APA Citation

Hernon, P., & Altman, E. (2010). Assessing service quality: Satisfying the expectations of library customers (Second edition.). Chicago: American Library Association.

Chicago Style Citation

Hernon, Peter,, and Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library Customers. Second edition. Chicago: American Library Association, 2010.

MLA Citation

Hernon, Peter,, and Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library Customers. Second edition. Chicago: American Library Association, 2010.

Warning: These citations may not always be 100% accurate.