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|a The PLA reader for public library directors and managers /
|c edited by Kathleen M. Hughes for the Public Library Association.
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|a New York :
|b Neal-Schuman Publishers,
|c c2009.
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|a v, 369 p. :
|b ill., maps ;
|c 23 cm.
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|a Includes bibliographical references and index.
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|a Public library standards and PLA planning models / by Greta Southard -- Characteristics and trends of public libraries in public library data service statistical report / by Mijung Yoon and Lauren Teffeau -- No easy targets : six libraries in the economy's dark days / by Suzann Holland and Amanda VerPloeg -- Forming and funding public library foundations / by Benjamin Goldberg -- Advocacy basics / by Metropolitan Group with PLA @ Your Library Taskforce -- Advocate for more : focus on legislative funding / by Stephanie Gerding -- A+ partners in education : linking libraries to education for a flourishing future / by Valerie J. Gross -- Staffing public libraries : are there models or best practices? / by Jeanne Goodrich -- Leadership and generosity / by Daniel L. Walters -- Retaining and motivating high-performing employees / by Paula M. Singer and Jeanne Goodrich -- High-impact retention : retaining the best and the brightest / by Jeanne Goodrich and Paula M. Singer -- Great expectations : an interview with Jim Collins / by Lisa Richter -- Branch management : an analysis of Minneapolis-St. Paul area public libraries / by Chad Lubbers -- Getting your money's worth : how to hire the right consultants / by Paula M. Singer and Sandra Nelson -- The library balanced scorecard / by Joe Matthews -- Library communication / by Sandra Nelson -- Identifying options for groups / by Sandra Nelson -- Reaching agreement with groups / by Sandra Nelson -- Presenting data / by Sandra Nelson -- Assessing your library's physical message / by Cheryl Bryan -- The importance of intellectual freedom training / by Catherine Lord -- Intellectual freedom in belief and practice / by Michael Harkovitch, Amanda Hirst, and Jenifer Loomis -- Barefoot in Columbus : the legacy of Kreimer and the legality of public library access policies concerning appearance and hygiene / by James Kelly -- Reference services in a flat world / by Susan Hildreth -- What is virtual reference anyway? / by Richard W. Boss -- Ethical responsibilities and legal implications of providing health information / by Barbara Palmer Casini and Andrea Kenyon -- The realities of today's reference desk / by Sally Decker Smith and Roberta Johnson -- Virtually seamless : exploring the role of virtual public librarians / by Janet Clapp and Angela Pfeil -- Library service planning with GIS and census data / by Denice Adkins and Denyse K. Sturges -- eContent / by Richard W. Boss -- Blogs and wikis / by Richard W. Boss -- RFID technology for libraries / by Richard W. Boss.
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