Viewing library metrics from different perspectives : inputs, outputs, and outcomes / Robert E. Dugan, Peter Hernon, and Danuta A. Nitecki.
This volume makes a convincing argument for targeting the right audience with the right metric. The first three chapters introduce key concepts and the relevant literature, and helps libraries make the crucial distinction between assessment and evaluation.
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| Main Author: | |
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| Other Authors: | , |
| Format: | Book |
| Language: | English |
| Published: |
Santa Barbara, Calif. :
Libraries Unlimited,
[2009]
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| Subjects: |
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| 100 | 1 | |a Dugan, Robert E., |d 1952- |0 n 90611410 | |
| 245 | 1 | 0 | |a Viewing library metrics from different perspectives : |b inputs, outputs, and outcomes / |c Robert E. Dugan, Peter Hernon, and Danuta A. Nitecki. |
| 264 | 1 | |a Santa Barbara, Calif. : |b Libraries Unlimited, |c [2009] | |
| 264 | 4 | |c ©2009 | |
| 300 | |a xv, 346 pages : |b illustrations ; |c 26 cm | ||
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| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Introduction -- Related literature -- Assessment and evaluation -- The library perspective -- The customer perspective -- The institutional perspective-- The stakeholder perspective -- Benchmarking and best practices -- Metrics for marketing and public relations -- Management information systems -- Utilizing metrics: interpretation, synthesis, and presentation -- The joys of metrics -- Appendices : A. Inputs: library perspective (reported as numbers) -- B. Inputs: library perspective (reported as ratios/percentages) -- C. Outputs: library perspective (reported as numbers) -- D. Outputs: library perspective (reported as ratios/percentages) -- E. Selected examples of process metrics -- F. Selected examples of trend metrics -- G. Examples of qualitative metrics -- H. Customer perspective -- I. Institutional perspective -- J. Stakeholder perspectives (examples) -- K. Selected metrics used by libraries for benchmarking and best practices -- L. Marketing and public relations -- M. Selected metrics from library reports -- N. Some metrics related to scholarly communication -- O. COUNTER Code of Practice, release 3 (August 2008). | |
| 520 | |a This volume makes a convincing argument for targeting the right audience with the right metric. The first three chapters introduce key concepts and the relevant literature, and helps libraries make the crucial distinction between assessment and evaluation. | ||
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| 690 | |a Simmons University authors. Hernon, Peter. | ||
| 690 | |a Simmons University authors. Dugan, Robert E. | ||
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| 700 | 1 | |a Nitecki, Danuta A. |0 n 87897504 | |
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