Ross, C. S., Nilsen, K., & Radford, M. L. (2009). Conducting the Reference Interview: A How-To-Do-It Manual for Librarians (Second edition.). New York: Neal-Schuman Publishers Inc..
Chicago Style CitationRoss, Catherine Sheldrick., Kirsti Nilsen, and Marie L. Radford. Conducting the Reference Interview: A How-To-Do-It Manual for Librarians. Second edition. New York: Neal-Schuman Publishers Inc., 2009.
MLA CitationRoss, Catherine Sheldrick., Kirsti Nilsen, and Marie L. Radford. Conducting the Reference Interview: A How-To-Do-It Manual for Librarians. Second edition. New York: Neal-Schuman Publishers Inc., 2009.
Warning: These citations may not always be 100% accurate.