Conducting the Reference Interview : a How-To-Do-It Manual for Librarians / Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford.
"Find your bearings in this rapidly evolving hybrid reference environment through proven strategies, advice, exercises and research from three experts in the field. The revised second edition of this practical how-to for all types of librarians will teach you to understand the needs of public,...
New York :
Neal-Schuman Publishers Inc.,
|Series:||How-to-do-it manuals for libraries ;
no. 166. |