Virtual reference best practices : tailoring services to your library / M. Kathleen Kern.

"When it comes to virtual reference, one size doesn't fit all. What works in one library won't necessarily work in another. How do you figure out what to do? Kern, a leading virtual reference expert, outlines the tools and decision-making process that will help you and your library ev...

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Bibliographic Details
Main Author: Kern, M. Kathleen.
Format: Book
Language:English
Published: Chicago : American Library Association, [2009]
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Main Collection

Holdings details from Main Collection
Call Number: Z711.45 .K47 2009
Status: Available  Request this item