Virtual reference best practices : tailoring services to your library / M. Kathleen Kern.
"When it comes to virtual reference, one size doesn't fit all. What works in one library won't necessarily work in another. How do you figure out what to do? Kern, a leading virtual reference expert, outlines the tools and decision-making process that will help you and your library ev...
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Main Author: | |
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Format: | Book |
Language: | English |
Published: |
Chicago :
American Library Association,
[2009]
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Subjects: |
Main Collection
Call Number: |
Z711.45 .K47 2009 |
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Status: | Available Request this item |