Streamlining library services : what we do, how much time it takes, what it costs, how we can do it better / Richard M. Dougherty.
"Streamlining Library Services provides information on how to diagnose problem areas using such tools as Pareto and fishbone charts; use brainstorming; organize a work-flow study; and build and present cost studies. Special emphasis is placed on activities that should occur after the analysis i...
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| Format: | Book |
| Language: | English |
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Lanham, Md. :
Scarecrow Press,
2008.
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| Subjects: |
Table of Contents:
- The roots of scientific management
- The impact of technology : environments, productivity, and staff roles
- Identifying targets of opportunity
- Identifying the problem : diagnostic tools
- Preparing for a study
- Block diagram
- Tools for process analysis
- Tools for special situations
- Forms and templates
- Tracking systems : throughput/delay analysis
- Self-administered diary studies
- Work sampling
- Direct time study
- Costs
- Assessing current activities
- Designing streamlined activities
- Implementing new activities
- Managing organizational change.