Streamlining library services : what we do, how much time it takes, what it costs, how we can do it better / Richard M. Dougherty.

"Streamlining Library Services provides information on how to diagnose problem areas using such tools as Pareto and fishbone charts; use brainstorming; organize a work-flow study; and build and present cost studies. Special emphasis is placed on activities that should occur after the analysis i...

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Bibliographic Details
Main Author: Dougherty, Richard M.
Format: Book
Published: Lanham, Md. : Scarecrow Press, 2008.

Books - Level 2

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Call Number: Z678 .D6 2008
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