Streamlining library services : what we do, how much time it takes, what it costs, how we can do it better / Richard M. Dougherty.
"Streamlining Library Services provides information on how to diagnose problem areas using such tools as Pareto and fishbone charts; use brainstorming; organize a work-flow study; and build and present cost studies. Special emphasis is placed on activities that should occur after the analysis i...
Lanham, Md. :