Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund.
"Six Sigma changed the face of manufacturing quality, creating excellence by reducing variance in finished goods, revolutionizing businesses, and boosting profits. Now, Human Sigma is poised to do the same for sales and service organizations." "This book offers an innovative, research...
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
New York :
Gallup Press,
[2007]
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| Subjects: |
Main Collection
| Call Number: |
HF5415.5 .F54 2007 |
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| Status: | Available Request this item |