The evaluation and measurement of library services / Joseph R. Matthews.
Matthews outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements with more customer-centric measurements to form a truer picture of a library's value for its stakeholders and patrons.
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Westport, Connecticut :
Libraries Unlimited,
2007.
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| Subjects: |
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| 050 | 4 | |a Z678.85 .M37 2007 | |
| 100 | 1 | |a Matthews, Joseph R., |e author. |0 n 80082806 | |
| 245 | 1 | 4 | |a The evaluation and measurement of library services / |c Joseph R. Matthews. |
| 264 | 1 | |a Westport, Connecticut : |b Libraries Unlimited, |c 2007. | |
| 264 | 4 | |c ©2007 | |
| 300 | |a xx, 372 pages : |b illustrations ; |c 26 cm | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a unmediated |b n |2 rdamedia | ||
| 338 | |a volume |b nc |2 rdacarrier | ||
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| 504 | |a Includes bibliographical references and indexes. | ||
| 505 | 0 | |a Evaluation issues -- Evaluation models -- The right tools for the job -- Qualitative tools -- Quantitative tools -- Analysis of data -- Library users and nonusers -- Evaluation of the physical collection -- Evaluation of electronic resources -- Evaluation of reference services -- Evaluation of technical services -- Evaluation of interlibrary loan -- Evaluation of online systems -- Evaluation of bibliographic/library instruction and information literacy -- Evaluation of customer service -- Evaluating the broader perspective -- Accomplishments : the key to realizing value -- Economic impacts -- Evaluation of social impacts -- Communicating the value of the library. | |
| 520 | |a Matthews outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements with more customer-centric measurements to form a truer picture of a library's value for its stakeholders and patrons. | ||
| 650 | 0 | |a Libraries |z United States |x Evaluation. |0 sh 85076541 | |
| 650 | 0 | |a Public services (Libraries) |z United States |x Evaluation. |0 sh2010109014 | |
| 650 | 0 | |a Libraries |x Evaluation. |0 sh2009129664 | |
| 650 | 0 | |a Public services (Libraries) |x Evaluation. |0 sh 85076635 | |
| 776 | 0 | 8 | |i Online version: |a Matthews, Joseph R. |t Evaluation and measurement of library services. |d Westport, Conn. : Libraries Unlimited, 2007 |w (OCoLC)676863911 |
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