The evaluation and measurement of library services / Joseph R. Matthews.

Matthews outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements with more customer-centric measurements to form a truer picture of a library's value for its stakeholders and patrons.

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Bibliographic Details
Main Author: Matthews, Joseph R. (Author)
Format: Book
Language:English
Published: Westport, Connecticut : Libraries Unlimited, 2007.
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3 Hour Reserve - Library Service Desk

Holdings details from 3 Hour Reserve - Library Service Desk
Call Number: Z678.85 .M37 2007
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