An introduction to reference services in academic libraries / Elizabeth Connor, editor.
An Introduction to Reference Services in Academic Libraries is a comprehensive textbook that presents compelling case studies and thought-provoking essays that teach the principles of reference services. Eighteen authorities from private and public academic libraries around the United States offer u...
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Format: | Book |
Language: | English |
Published: |
New York :
Haworth Information Press,
[2006]
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Series: | Haworth series in introductory information science textbooks.
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Table of Contents:
- Development, implementation, and assessment of a virtual information literacy tutorial on an urban campus / Valeda Frances Dent
- Reference triage at the Medical University of Ohio : just-in-case to just-in-time at the Mulford Library / Marlene A. Porter, Jolene M. Miller
- Marketing library services to young male faculty / Mary Mee
- Relational reference : a challenge to the reference fortress / John E. Holberg
- Virtual reference : answering patrons' questions electronically / Christopher Nelson Cox
- What they don't teach you in library school : experience is the real teacher / Tammy S. Guerrero
- Occasional occurrences at Owl Creek University / Debra Cox Rollins, Rusty Gaspard
- Uninvited change : the Governors State University Library's evolving reference and technology desk / Paul Blobaum
- Common queries / Marilyn Schoot-Castle
- Models for measuring and evaluating reference costs / Matthew R. Marsteller, Susan Ware
- Customer survey / Miron Stenche
- The diverse librarian / Paula M. Smith
- Academic librarian as the Rodney Dangerfield of university faculty : "I get no respect" / Tammy S. Guerrero
- The teaching portfolio : explaining what we do so well / Mark L. McCallon
- The glass of fashion : librarianship for the twenty-first century / Susan Swords Steffen, Michael J. Bell
- Frames of reference : considering the meaning of reference--its origins, present, and future / Linda Loos Scarth
- Serving unusual patrons in the library/ James Langan
- The academic librarian / Paula M. Smith.