An introduction to reference services in academic libraries /

An introduction to reference services in academic libraries / Elizabeth Connor, editor.

An Introduction to Reference Services in Academic Libraries is a comprehensive textbook that presents compelling case studies and thought-provoking essays that teach the principles of reference services. Eighteen authorities from private and public academic libraries around the United States offer u...

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Bibliographic Details
Other Authors: Connor, Elizabeth, 1955-
Format: Book
Language:English
Published: New York : Haworth Information Press, [2006]
Series:Haworth series in introductory information science textbooks.
Subjects:
Academic libraries > Reference services.
Academic libraries > Reference services > United States > Case studies.
Reference services (Libraries) > Problems, exercises, etc.
Table of Contents:
  • Development, implementation, and assessment of a virtual information literacy tutorial on an urban campus / Valeda Frances Dent
  • Reference triage at the Medical University of Ohio : just-in-case to just-in-time at the Mulford Library / Marlene A. Porter, Jolene M. Miller
  • Marketing library services to young male faculty / Mary Mee
  • Relational reference : a challenge to the reference fortress / John E. Holberg
  • Virtual reference : answering patrons' questions electronically / Christopher Nelson Cox
  • What they don't teach you in library school : experience is the real teacher / Tammy S. Guerrero
  • Occasional occurrences at Owl Creek University / Debra Cox Rollins, Rusty Gaspard
  • Uninvited change : the Governors State University Library's evolving reference and technology desk / Paul Blobaum
  • Common queries / Marilyn Schoot-Castle
  • Models for measuring and evaluating reference costs / Matthew R. Marsteller, Susan Ware
  • Customer survey / Miron Stenche
  • The diverse librarian / Paula M. Smith
  • Academic librarian as the Rodney Dangerfield of university faculty : "I get no respect" / Tammy S. Guerrero
  • The teaching portfolio : explaining what we do so well / Mark L. McCallon
  • The glass of fashion : librarianship for the twenty-first century / Susan Swords Steffen, Michael J. Bell
  • Frames of reference : considering the meaning of reference--its origins, present, and future / Linda Loos Scarth
  • Serving unusual patrons in the library/ James Langan
  • The academic librarian / Paula M. Smith.

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