Measuring library performance : principles and techniques / Peter Brophy.

This book is an attempt to steer a course between these two, perhaps cynical, viewpoints. Performance measurement is vital to management.

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Bibliographic Details
Main Author: Brophy, Peter, 1950-
Format: Book
Language:English
Published: London : Facet, 2006.
Subjects:
Table of Contents:
  • Background
  • Theoretical considerations
  • User satisfaction
  • Impact on users
  • Social and economic impact
  • Inputs
  • Processes
  • Outputs
  • Staff
  • Infrastructure
  • Services for all
  • Benchmarking
  • The balanced scorecard
  • Standards.