Measuring library performance : principles and techniques / Peter Brophy.
This book is an attempt to steer a course between these two, perhaps cynical, viewpoints. Performance measurement is vital to management.
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London :
Facet,
2006.
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| Subjects: |
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| 100 | 1 | |a Brophy, Peter, |d 1950- |0 n 85025349 | |
| 245 | 1 | 0 | |a Measuring library performance : |b principles and techniques / |c Peter Brophy. |
| 264 | 1 | |a London : |b Facet, |c 2006. | |
| 300 | |a xxiii, 242 pages : |b illustrations ; |c 24 cm | ||
| 336 | |a text |b txt |2 rdacontent | ||
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| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Background -- Theoretical considerations -- User satisfaction -- Impact on users -- Social and economic impact -- Inputs -- Processes -- Outputs -- Staff -- Infrastructure -- Services for all -- Benchmarking -- The balanced scorecard -- Standards. | |
| 520 | |a This book is an attempt to steer a course between these two, perhaps cynical, viewpoints. Performance measurement is vital to management. | ||
| 650 | 0 | |a Public services (Libraries) |x Evaluation. |0 sh 85076635 | |
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