The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments / Diane K. Kovacs.
Rebecca Brumley provides this book with CD-Rom with solutions, new ideas for service in your library, and comparisons to measure your policies against.
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York :
Neal-Schuman Publishers,
[2007]
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| Subjects: |
Main Collection
| Call Number: |
Z711.45 .K69 2007 |
|---|---|
| Status: | Available Request this item |