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|a Z711.45 .R66 2003
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1 |
|
|a Ronan, Jana.
|0 no2003031487
|
| 245 |
1 |
0 |
|a Chat reference :
|b a guide to live virtual reference services /
|c Jana Smith Ronan.
|
| 264 |
|
1 |
|a Westport, Conn. :
|b Libraries Unlimited,
|c 2003.
|
| 300 |
|
|
|a xiii, 225 pages :
|b illustrations ;
|c 24 cm
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|
| 340 |
|
|
|p illustration
|2 rdaill
|
| 504 |
|
|
|a Includes bibliographical references and index.
|
| 505 |
0 |
0 |
|g 1
|t Introduction to Chat and Basic Real-Time Software
|g 1 --
|g 2
|t Advanced Real-Time Software
|g 25 --
|g 3
|t The Audience for Online Library Assistance in Real Time
|g 53 --
|g 4
|t Selecting Real-Time Software for Your Users and Library
|g 65 --
|g 5
|t The Human Element
|g 79 --
|g 6
|t Training
|g 93 --
|g 7
|t Everyday Administration of a Real-Time Reference Service
|g 109 --
|g 8
|t Guidelines and Policies for Reference in Real Time
|g 121 --
|g 9
|t The Reference Interview Online
|g 141 --
|g 10
|t Promoting Online Real-Time Reference Services
|g 163 --
|g 11
|t Give Them What They Already Use--AOL Instant Messenger: A Case Study /
|r Wilfred (Bill) Drew
|g 175 --
|g 12
|t Austin Peay State University--Ask A Librarian: A Case Study /
|r DeAnne Luck
|g 183 --
|g 13
|t Librarians Online--Virtual Reference at a Multi-Campus Institution: A Case Study /
|r Shelle Witten
|g 191 --
|g 14
|t Virtual Reference Service at the University of South Florida: A Case Study /
|r Carol Ann Borchert
|g 199 --
|g 15
|t RefeXpress at the University of Florida: A Case Study /
|r Mimi Pappas, Collen Seale
|g 207.
|
| 650 |
|
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|a Electronic reference services (Libraries)
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|a Electronic reference services (Libraries)
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| 650 |
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|a Electronic reference services (Libraries)
|z United States
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|0 sh 99004600
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|i Online version:
|a Ronan, Jana.
|t Chat reference.
|d Westport, Conn. : Libraries Unlimited, 2003
|w (OCoLC)644948259
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