The virtual customer : a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard.
Saved in:
Corporate Author: | IFLA Satellite Meeting São Paulo, Brasil) |
---|---|
Other Authors: | Ferreira, Sueli Mara Soares Pinto (Editor), Savard, Réjean, 1950- |
Format: | Conference Proceeding Book |
Language: | English Portuguese Spanish French |
Published: |
München :
Saur,
2005.
|
Edition: | 1st ed. |
Series: | IFLA publications ;
117. |
Subjects: |
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