The virtual customer : a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard.

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Bibliographic Details
Corporate Author: IFLA Satellite Meeting São Paulo, Brasil)
Other Authors: Ferreira, Sueli Mara Soares Pinto (Editor), Savard, Réjean, 1950-
Format: Conference Proceeding Book
Language:English
Portuguese
Spanish
French
Published: München : Saur, 2005.
Edition:1st ed.
Series:IFLA publications ; 117.
Subjects:

Books - Level 2

Holdings details from Books - Level 2
Call Number: Z716.3 V57 2005
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