The ultimate question : driving good profits and true growth / Fred Reichheld.
Based on extensive research, 'The Ultimate Question' shows how companies can rigorously measure Net Promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation.
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Boston, Massachusetts :
Harvard Business School Press,
[2006]
|
| Subjects: |
Main Collection
| Call Number: |
HF5415.5 .R439 2006 |
|---|---|
| Status: | Available Request this item |