Demonstrating results : using outcome measurement in your library / Rhea Joyce Rubin for the Public Library Association.
"According to New Planning for Results trainer Rubin, outcome measurement lets libraries evaluate how they affect their users' quality of life. This latest addition to the PLA-sponsored Results Series uses familiar task breakdowns along with key terms in a step-by-step, service-oriented fo...
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Main Author: | Rubin, Rhea Joyce |
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Corporate Author: | Public Library Association |
Format: | Book |
Language: | English |
Published: |
Chicago :
American Library Association,
[2006]
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Series: | PLA results series.
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Subjects: |
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