Planning and evaluating library networked services and resources / edited by John Carlo Bertot and Denise M. Davis.
"Describing techniques for evaluating services provided through library networks - including collection development, group purchases, and reference services - and providing guides for developing, testing, and applying evaluation instruments, this book offers a comprehensive treatment of the pla...
Westport, Conn. :
3 Hour Reserve - Library Service Desk
Z674.7 .P52 2004