Digital reference services / Bill Katz, editor.
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Format: | Book |
Language: | English |
Published: |
Binghamton, NY :
Haworth Information Press,
2003.
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Subjects: |
Table of Contents:
- Digital reference : an overview / Bill Katz
- Virtually yours : thoughts on where we have been and where we are going with virtual reference services in libraries / Diane Kresh
- The digital reference fallacy / R. David Lankes
- Bad moon rising : a candid examination of digital reference and what it means to the profession / Jonathan D. Lauer, Steve McKinzie
- Mediated online searching and digital reference / Amanda Spink
- Stocking the virtual ready reference collection / Danianne Mizzy, Elizabeth Tillapaugh Mahoney
- A checklist for starting and operating a digital reference desk / Ann Marie Breznay, Leslie M. Haas
- Hurry up and wait : observations and tips about the practice of chat reference / David S. Carter
- Communication strategies for instant messaging and chat reference services / Jody Condit Fagan, Christina M. Desai
- Real-time chat reference and the importance of text-chat / Steven Ovadia
- Opportunities for real-time digital reference service / Matthew R. Marsteller, Jackie Schmitt-Marsteller
- Usage and user analysis of a real-time digital reference service / Kelly M. Broughton
- Going where the students are : live/Web reference at Cal Poly Pomona / Kathleen Dunn, Ann Morgan
- Virtual reference at Duke : an informal history / Phil Blank
- Evaluating online real-time reference in an academic library : obstacles and recommendations / Jana Ronan, Patrick Reakes, Gary Cornwell
- Our experience with two virtual reference services at IUPUI University Library / Polly D. Boruff-Jones
- KANanswer : a collaborative statewide virtual reference pilot project / Marcia Stockham, Elizabeth Turtle, Eric Hansen
- Virtual reference services : the LSU Libraries experience / Melanie E. Sims
- Ask a Penn State librarian, live : virtual reference service at Penn State / Susan A. Ware [and others]
- Chat reference : one university's experience / Kathy A. Campbell, Marie F. Jones, Jerry Shuttle
- Going it alone : can a small/medium-sized library manage live online reference? / Joyce Ward [and others].