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020 |a 9780789023209  |q (pbk. ;  |q alk. paper) 
035 |a (OCoLC)52814314  |z (OCoLC)53124024  |z (OCoLC)59273402 
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037 |a 1231559  |b QBI 
040 |a DLC  |b eng  |c DLC  |d AGL  |d QBX  |d MUQ  |d UKM  |d BAKER  |d NLGGC  |d BTCTA  |d YDXCP  |d OCLCG  |d OCLCQ  |d SINTU  |d OCLCF  |d OCLCQ  |d UKV3G  |d OCLCO  |d OCLCQ  |d UtOrBLW 
043 |a n-us--- 
049 |a SCLL 
050 4 |a Z711.45 .D546 2003 
245 0 0 |a Digital reference services /  |c Bill Katz, editor. 
264 1 |a Binghamton, NY :  |b Haworth Information Press,  |c 2003. 
300 |a 331 xvii, pages :  |b illustrations ;  |c 23 cm 
336 |a text  |b txt  |2 rdacontent 
337 |a unmediated  |b n  |2 rdamedia 
338 |a volume  |b nc  |2 rdacarrier 
340 |p illustration  |2 rdaill 
500 |a "Co-published simultaneously as The reference librarian, numbers 79/80, 2002/2003." 
504 |a Includes bibliographical references and index. 
505 0 |a Digital reference : an overview / Bill Katz -- Virtually yours : thoughts on where we have been and where we are going with virtual reference services in libraries / Diane Kresh -- The digital reference fallacy / R. David Lankes -- Bad moon rising : a candid examination of digital reference and what it means to the profession / Jonathan D. Lauer, Steve McKinzie -- Mediated online searching and digital reference / Amanda Spink -- Stocking the virtual ready reference collection / Danianne Mizzy, Elizabeth Tillapaugh Mahoney -- A checklist for starting and operating a digital reference desk / Ann Marie Breznay, Leslie M. Haas -- Hurry up and wait : observations and tips about the practice of chat reference / David S. Carter -- Communication strategies for instant messaging and chat reference services / Jody Condit Fagan, Christina M. Desai -- Real-time chat reference and the importance of text-chat / Steven Ovadia -- Opportunities for real-time digital reference service / Matthew R. Marsteller, Jackie Schmitt-Marsteller -- Usage and user analysis of a real-time digital reference service / Kelly M. Broughton -- Going where the students are : live/Web reference at Cal Poly Pomona / Kathleen Dunn, Ann Morgan -- Virtual reference at Duke : an informal history / Phil Blank -- Evaluating online real-time reference in an academic library : obstacles and recommendations / Jana Ronan, Patrick Reakes, Gary Cornwell -- Our experience with two virtual reference services at IUPUI University Library / Polly D. Boruff-Jones -- KANanswer : a collaborative statewide virtual reference pilot project / Marcia Stockham, Elizabeth Turtle, Eric Hansen -- Virtual reference services : the LSU Libraries experience / Melanie E. Sims -- Ask a Penn State librarian, live : virtual reference service at Penn State / Susan A. Ware [and others] -- Chat reference : one university's experience / Kathy A. Campbell, Marie F. Jones, Jerry Shuttle -- Going it alone : can a small/medium-sized library manage live online reference? / Joyce Ward [and others]. 
650 0 |a Electronic reference services (Libraries)  |0 sh 99004600  
650 0 |a Reference services (Libraries)  |x Information technology.  |0 sh 85112201  
650 0 |a Internet in library reference services.  |0 sh2002001002 
650 0 |a Academic libraries  |x Reference services  |z United States  |v Case studies.  |0 sh 85076593  
650 0 |a Electronic reference services (Libraries)  |z United States  |v Case studies.  |0 sh 99004600  
700 1 |a Katz, William A.,  |d 1924-2004.  |0 n 79092477  
730 0 |a Reference librarian. 
776 0 8 |i Online version:  |t Digital reference services.  |d Binghamton, NY : Haworth Information Press, 2003  |w (OCoLC)1086376908 
907 |a .b13142094  |b 041130  |c 190409 
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852 |b Main Collection  |h Z711.45 .D546 2003  |0 c4e1c250-a99c-11ea-b550-3a67fadbd8b9