Exemplary public libraries : lessons in leadership, management, and service / Joy M. Greiner : foreword by Bernadette R. Storck.
"Joy M. Greiner visited 10 exemplary public libraries in the United States and Great Britain to find answers to these questions. She interviewed directors and key staff, researched archives, and observed facilities, operations, and interactions. The results of her explorations are contained in...
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| Format: | Book |
| Language: | English |
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Westport, Conn. :
Libraries Unlimited,
2004.
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| Series: | Libraries Unlimited library management collection.
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Table of Contents:
- Foreword / Bernadette R. Storck
- pt. I. Selected public libraries in the British Isles
- Ch. 1. Dunfermline Carnegie Library, Scotland: "let there be light"
- Ch. 2. Croydon Libraries, England: innovative and inclusive customer service
- pt. II. Selected public libraries in the United States
- Ch. 3. Chicago Public Library, Illinois: a library of neighborhoods
- Chicago Public Library administrators speak: leadership in "a great American city"
- Ch. 4. San Francisco Public Library, California: citizen activism, cooperation, realization of a dream
- Ch. 5. San Diego Public Library System, California: the library's image
- staff, buildings, and collections
- Ch. 6. Pierce County Library System, Washington: outstanding community involvement
- Ch. 7. Denver Public Library, Colorado: legacy of access and service
- Ch. 8. Fort Worth Public Library, Texas: the public library
- the great equalizer
- Ch. 9. Library of Hattiesburg, Petal, and Forrest County, Mississippi: the power of the people
- Ch. 10. DeKalb County Public Library, Georgia: a proud past, a bright future
- pt. III. Closing
- Ch. 11. public library: a tradition of service, a future of performance.