Introduction to reference work in the digital age / Joseph Janes.

For many librarians, the meaning of the word -reference- is changing so rapidly that it is unsettling. Joe Janes, founder of the Internet Public Library, provides this perfect mix of provocative arguments and useful, hands-on advice. He addresses important questions including: what is the optimal mi...

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Bibliographic Details
Main Author: Janes, Joseph.
Format: Book
Published: New York : Neal-Schuman Publishers, ©2003.
Table of Contents:
  • Reference, Digital and Otherwise
  • Reference According to RUSA
  • Reference According to Katz, Bopp, and Smith
  • Why Is It Called "Reference" Anyway?
  • A Brief History of Reference
  • The Nineteenth Century
  • The Twentieth Century
  • The Present
  • The Future
  • Why Libraries Offer Reference Services
  • The Values behind Reference Work
  • Digital Reference
  • That Which We Call "Reference" Is at a Crucial Turning Point
  • Understanding Users, Communities, and Their Needs
  • Planning for Reference Services in a Digital Age
  • Serving the New 24/7 User
  • The Changing Role of the Reference Interview
  • The Synchronous Reference Interview
  • The Asynchronous Reference Interview
  • Today's Reference "Noninterview"
  • Asynchronous Reference Service Models
  • E-mail and Web Forms
  • Asking Why
  • Limitations of Web Forms
  • Design Considerations for Web-Based Forms
  • Asynchronous Interactivity
  • Responding to Information Needs
  • Mediation: What We Do Best
  • Conducting the Search
  • Digital Reference Process Issues
  • Selecting the Right Resources
  • Choosing the Right Interfaces
  • Recognizing the "Good Enough" Response
  • Utilizing Print Resources
  • Respecting Intellectual Property and Copyright
  • Guidelines and Policies for Asynchronous Reference Services
  • What to Do before Trying to Answer a Question
  • When to Give Up
  • Mandatory Response Components
  • Transcript Records
  • User Privacy Policies
  • Closure
  • Asynchronous Guideline Checklist
  • Real-Life Questions and Responses
  • Idiom Search.