Cops, teachers, counselors : stories from the front lines of public service / Steven Maynard-Moody and Michael Musheno.
"This is the first major study of street-level bureaucracy to rely on storytelling. The authors collect and examine the everyday work stories told by police, teachers, and counselors to arrive at an interpretation of how "frontline" government workers approach their work and process t...
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| Format: | Book |
| Language: | English |
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Ann Arbor :
University of Michigan Press,
[2003]
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Table of Contents:
- pt. 1: Two narratives of street-level work
- Dealing with faces
- State agents, citizen agents
- Story worlds, narratives, and research
- Physical and emotional spaces
- pt. 2: Enacting identities in the workplace and on the streets
- Workers unite: occupational identities and peer relations
- Organizational and social divisions among street-level workers
- Putting a fix on people: identity, conduct, and street-level work
- pt. 3: Normative decision making: moralities over legalities
- Who are the worthy?
- Responding to the worthy
- Street-level workers knows best
- Getting the bad guys
- Streetwise workers and the power of storytelling.