Cops, teachers, counselors : stories from the front lines of public service / Steven Maynard-Moody and Michael Musheno.

"This is the first major study of street-level bureaucracy to rely on storytelling. The authors collect and examine the everyday work stories told by police, teachers, and counselors to arrive at an interpretation of how "frontline" government workers approach their work and process t...

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Bibliographic Details
Main Author: Maynard-Moody, Steven.
Other Authors: Musheno, Michael C.
Format: Book
Language:English
Published: Ann Arbor : University of Michigan Press, [2003]
Subjects:
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245 1 0 |a Cops, teachers, counselors :  |b stories from the front lines of public service /  |c Steven Maynard-Moody and Michael Musheno. 
264 1 |a Ann Arbor :  |b University of Michigan Press,  |c [2003] 
264 4 |c ©2003 
300 |a xiv, 221 pages ;  |c 24 cm 
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504 |a Includes bibliographical references (pages 205-213) and index. 
505 0 |a pt. 1: Two narratives of street-level work -- Dealing with faces -- State agents, citizen agents -- Story worlds, narratives, and research -- Physical and emotional spaces -- pt. 2: Enacting identities in the workplace and on the streets -- Workers unite: occupational identities and peer relations -- Organizational and social divisions among street-level workers -- Putting a fix on people: identity, conduct, and street-level work -- pt. 3: Normative decision making: moralities over legalities -- Who are the worthy? -- Responding to the worthy -- Street-level workers knows best -- Getting the bad guys -- Streetwise workers and the power of storytelling. 
520 |a "This is the first major study of street-level bureaucracy to rely on storytelling. The authors collect and examine the everyday work stories told by police, teachers, and counselors to arrive at an interpretation of how "frontline" government workers approach their work and process their experiences. The authors identify two coexisting, though at times rival, metanarratives, which they label the "state-agent narrative" and the "citizen-agent narrative." The former portrays a democratic state as an edifice built on law and predictable procedures that insure like cases will be treated alike and that street-level workers are the agents of elected and administrative principals. The citizen-agent narrative, on the other hand, reveals workers concentrating on the identities and moral character of the individuals and groups with whom they must interact. The citizen-agent narrative provides a frame or map that workers employ when there are tensions between their view of fairness and the dictates of policy and law. The authors reveal both the destructive and constructive effects of workers' employment of the citizen-agent narrative and argue that both narratives are irreducible elements of contemporary governance."--Publisher description. 
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650 0 |a Social workers  |z United States.  |0 sh 88002299  
650 0 |a Police  |z United States.  |0 sh 85104208  
650 0 |a Teachers  |z United States.  |0 sh 92004457  
650 7 |a Police.  |2 homoit  |0 homoit0001119 
700 1 |a Musheno, Michael C.  |0 n 80016769  
776 0 8 |i Online version:  |a Maynard-Moody, Steven.  |t Cops, teachers, counselors.  |d Ann Arbor : University of Michigan Press, ©2003  |w (OCoLC)607003248 
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